Refund, Cancellation & Service Policy

Service Understanding

We deeply value the trust you place in our energy work services. Please understand that each person's journey and response to energy work is unique and personal. While we are committed to providing the highest quality service, we cannot guarantee specific outcomes or results from our sessions, as these can vary significantly based on individual circumstances, receptivity, and many other factors beyond our control.

Payment & Refund Policy

All sessions must be paid for in advance to confirm your booking

Due to the personalized nature of our services, we maintain a strict no-refund policy once a session is booked

Your payment reserves time specifically for you, which cannot be offered to other clients

Cancellation & Rescheduling Policy

A minimum of 24 hours notice is required for all cancellations or rescheduling requests

Cancellations made with less than 24 hours notice will result in forfeiture of the session fee

Rescheduling requests made with less than 24 hours notice will be evaluated on a case-by-case basis and are only considered for:

Genuine medical emergencies

Sudden illness

Other exceptional circumstances

Please do not assume your last-minute situation qualifies for rescheduling; contact us to discuss your circumstances

If approved, last-minute rescheduling is limited to one time per booking

No-Show Policy

Failure to attend a scheduled session without any notification will be considered a "no-show"

No-show sessions are forfeited and no refund will be issued

The full session fee applies regardless of attendance

Session Time Management

Sessions begin and end at their scheduled times

Late arrivals will not receive extended session time and will be charged the full session fee

Please arrive 5 minutes early to ensure we can begin on time

Special Circumstances

We understand that genuine emergencies can occur

Each situation will be evaluated individually with compassion

Documentation may be requested for emergency-related cancellations

The final decision regarding exceptions rests with On Center Life, LLC

By booking a session, or any other engagement you acknowledge that you have read, understood, and agree to these policies. These policies are designed to maintain the integrity of our practice and ensure the highest quality service for all clients.